Delivery
Shipping Costs and Delivery Methods
We ship all orders from Poland. Available delivery methods vary depending on the destination country. The current shipping cost is displayed on the product page and in your shopping cart before you place your order. For made-to-order products, add the processing time shown on the product page to the estimated transit time. Transit time begins when the completed order is handed over to the carrier.
DPD – COURIER DELIVERY WITHIN THE EUROPEAN UNION
DPD delivers parcels by courier to the address provided during checkout. This delivery method is available for selected European Union countries.
DPD DELIVERY – DESTINATIONS AND ESTIMATED TRANSIT TIMES
| Country | Estimated transit time |
|---|---|
| Austria | 2–3 business days |
| Belgium | 2–3 business days |
| Bulgaria | 4–5 business days |
| Croatia | 4–5 business days |
| Czech Republic | 1–2 business days |
| Denmark | 2–3 business days |
| Estonia | 2–5 business days |
| Finland | 4–5 business days |
| France | 3–4 business days |
| Greece | 4–5 business days |
| Spain | 3–4 business days |
| Netherlands | 2–3 business days |
| Ireland | 4–5 business days |
| Lithuania | 2–3 business days |
| Luxembourg | 2–5 business days |
| Latvia | 2–3 business days |
| Germany | 1–2 business days |
| Portugal | 4–5 business days |
| Romania | 4–5 business days |
| Slovakia | 1–2 business days |
| Slovenia | 4–5 business days |
| Sweden | 3–4 business days |
| Hungary | 2–3 business days |
| Italy | 3–4 business days |
DELIVERY TO PARCEL LOCKERS AND PICKUP POINTS IN EUROPE
In selected European countries, delivery to parcel lockers and pickup points is available through the InPost International service. Depending on the destination country, your parcel will be handled by InPost or Mondial Relay. During checkout, you will see which operator is available and can select your preferred parcel locker or pickup point.
Delivery operators in the destination country:
Parcel lockers and pickup points
Spain, Portugal, Italy
Parcel lockers and pickup points
Belgium, France, Netherlands, Luxembourg
PARCEL LOCKER AND PICKUP-POINT DELIVERY – DESTINATIONS AND ESTIMATED TRANSIT TIMES
| Country | Estimated transit time |
|---|---|
| Belgium | Approx. 3 business days |
| France | Approx. 3 business days |
| Spain | Approx. 4 business days |
| Netherlands | Approx. 3 business days |
| Luxembourg | Approx. 3 business days |
| Portugal | Approx. 5 business days |
| Italy | Approx. 5 business days |
Shipping – Frequently Asked Questions
How can I check my order status and track my shipment?
After placing your order, you will receive an email containing a link to a page where you can check its current status. Once your order has been shipped, you will receive another email. The tracking number and a link to track your shipment will also appear on the same order-status page.
Can I change the delivery address after placing my order?
To request an address change, email us as soon as possible at pattini@pattini.pl and include your order number. We can change the address if the parcel has not yet been handed over to the carrier. Once it has been shipped, the available options will depend on the selected delivery service and carrier.
Can I add another product to an order I have already placed?
Yes, provided that the original order has not yet been shipped. Place a separate order for the additional product, then email us at pattini@pattini.pl and include both order numbers. We will combine the orders into one shipment and refund one of the shipping charges to the original payment method.
