Terms & conditions

TERMS & CONDITIONS

FOR THE ONLINE SHOP

PATTINI.EU

https://pattini.eu/

I. Seller details

PATTINI DANUTA PATYNKO

ul. Szarych Szeregów 7

75-130 Koszalin, POLAND

VAT number: PL6691948815

REGON: 320557930

Registered in the Central Register and Information on Economic Activity (CEIDG)

E-mail: pattini@pattini.pl

Telephone: +48 502 257 158

II. Definitions

1. The terms used in these Terms and Conditions have the following meanings:

1. Business Days – Monday to Friday, excluding statutory public holidays in Poland.
2. Customer – a natural person, a legal person or an organizational unit with legal capacity that uses the Online Shop, places an Order or uses an Electronic Service.
3. Consumer – a natural person entering into a legal transaction with an entrepreneur for purposes that are not directly related to that person's business or professional activity.
4. Entrepreneur – a Customer who is not a Consumer and enters into a Sales Agreement or an agreement for an Electronic Service in connection with business or professional activity.
5. Account – an individual section of the Online Shop assigned to the Customer, accessible after registration and login, through which the Customer may use functions made available by the Seller.
6. Newsletter – an Electronic Service consisting of sending commercial information about the Seller's products, offers, promotions or other marketing content to an e-mail address provided by the Customer, subject to the Customer's prior consent where required by applicable law.
7. Online Shop – the online shop operated by the Seller at https://pattini.eu/.
8. Order – the Customer's declaration submitted through the Online Shop with the intention of purchasing selected Products.
9. Product – a movable item offered in the Online Shop and capable of being the subject of a Sales Agreement.
10. Sales Agreement – an agreement for the sale of a Product concluded between the Seller and the Customer through the Online Shop.
11. Seller – PATTINI DANUTA PATYNKO, ul. Szarych Szeregów 7, 75-130 Koszalin, POLAND, VAT number: PL6691948815, REGON: 320557930, e-mail: pattini@pattini.pl, telephone: +48 502 257 158.
12. Electronic Services – services provided electronically by the Seller through the Online Shop, including the Account, Newsletter, placing Orders and submitting reviews.
13. Terms and Conditions – this document.
14. Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights, as amended.
15. Civil Code – the Polish Act of 23 April 1964 – Civil Code, as amended.
16. Personal Data – personal data within the meaning of Article 4(1) of Regulation (EU) 2016/679 (GDPR).

III. General provisions

1. These Terms and Conditions govern the provision of Electronic Services and the sale of Products through the Online Shop at https://pattini.eu/. The Online Shop is operated by the Seller established in Poland.
2. These Terms and Conditions are made available free of charge in a form that allows the Customer to display, download, save and print them before entering into an agreement and at any later time.
3. Browsing the publicly available content of the Online Shop does not require acceptance of these Terms and Conditions. Acceptance is required where necessary to place an Order or use an Electronic Service for which acceptance is indicated.
4. To use the Online Shop, the Customer needs an internet-enabled device, an active e-mail address where required for the relevant function, and a current web browser that supports cookies and JavaScript. The Customer should use up-to-date software and reasonable security measures.
5. The Customer is required to provide true, current and complete data where such data are necessary for the relevant service or Order and to update them where appropriate.
6. The Customer must use the Online Shop in accordance with applicable law, these Terms and Conditions and good practice, without disrupting the operation of the Online Shop or infringing the rights of the Seller or third parties.
7. The Customer may not provide unlawful content through the Online Shop, including content that infringes the rights of third parties.

IV. Electronic services in the Online Shop

1. The Seller provides Electronic Services free of charge, subject to any charges payable under a Sales Agreement for Products.
2. The following Electronic Services are available in the Online Shop:

1. Account;
2. placing Orders and enabling the conclusion of Sales Agreements;
3. Newsletter;
4. submitting product reviews in accordance with Appendix No. 2.

3. An Account is created after the Customer completes the registration process indicated in the Online Shop, accepts these Terms and Conditions where required and completes any account activation step presented by the Online Shop.
4. The agreement for maintaining an Account is concluded for an indefinite period. The Customer may terminate it at any time by requesting deletion of the Account or using the account deletion function, where available.
5. The Newsletter is provided only after the Customer has requested it and, where applicable law requires consent for electronic marketing, has given the required prior consent. Consent to receive marketing communications is not a condition of placing an Order.
6. The Newsletter agreement is concluded for an indefinite period. The Customer may unsubscribe at any time using the unsubscribe link included in a Newsletter message or by contacting the Seller. Withdrawal of consent is free of charge and does not affect the lawfulness of communications sent before withdrawal.
7. The Electronic Service enabling an Order is provided for the duration of the ordering process and ends when the Order is submitted or the process is discontinued.
8. The Electronic Service enabling a review is provided for the duration of the review submission process. Any post-purchase e-mail requesting a review is sent only where permitted by applicable law, including after obtaining prior consent where such consent is required.
9. Complaints concerning Electronic Services may be submitted by e-mail to pattini@pattini.pl or by post to the Seller's address. The complaint should, where possible, identify the Customer and describe the issue. The Seller responds without undue delay and, in the case of a Consumer, no later than within 14 days where this deadline is required by applicable law.
10. The Seller may terminate an agreement for an Electronic Service concluded for an indefinite period for an important and objective reason, including a material breach of these Terms and Conditions, a legal requirement, a security risk or discontinuation of the relevant functionality, subject to reasonable prior notice where required. Mandatory rights of Consumers remain unaffected.

V. Orders and conclusion of the Sales Agreement

1. Product information displayed in the Online Shop, including descriptions, available options and prices, constitutes an invitation to the Customer to submit an Order and does not in itself constitute a binding offer by the Seller.
2. The Seller is required to deliver Products that conform to the Sales Agreement and are free from third-party rights to the extent required by applicable law.
3. Orders may be placed through the Online Shop 24 hours a day, 7 days a week, subject to technical interruptions.
4. The ordering process generally includes: selecting the Product and its available options, adding it to the cart, reviewing and correcting the cart, entering the data required for fulfilment, selecting the available delivery and payment method, reviewing the Order summary, and submitting the Order using the function that clearly indicates the obligation to pay.
5. Before submitting the Order, the Customer can identify and correct input errors using the editing, back, delete or correction functions available in the Online Shop. The Customer should review the Order summary before submission.
6. Orders may be placed with or without an Account. The Customer provides the data marked as required in the Order form. A telephone number may be required where necessary for delivery or contact concerning the Order.
7. By submitting an Order, the Customer makes a binding offer to conclude a Sales Agreement for the Products included in the Order. The Online Shop clearly informs the Consumer that submitting the Order entails an obligation to pay.
8. The Seller sends an electronic confirmation of receipt of the Order without undue delay. An automated acknowledgement of receipt does not constitute acceptance of the Customer's offer unless the message expressly states that the Order has been accepted.
9. The Sales Agreement is concluded when the Seller expressly accepts the Order, in particular by sending an e-mail confirming acceptance for processing or dispatch. The confirmation sent to the Customer states the relevant Order details and is provided on a durable medium.
10. The total amount payable for the Order, including the Product price and delivery costs, is displayed before the Order is submitted.
11. The Seller stores Order and contract data for the period required by law. The Customer receives the Order details and contractual confirmation by e-mail. These Terms and Conditions may be downloaded and saved at any time.
12. The Sales Agreement is concluded in English.
13. A Customer wishing to change or cancel an Order should contact the Seller as soon as possible at pattini@pattini.pl and provide the Order number. Whether a change or cancellation is possible depends on the processing stage. In the case of a Product made to individual parameters, a change or cancellation may no longer be possible once production has started. This provision does not limit any statutory withdrawal or complaint rights.

VI. Delivery

1. Products are delivered to the address, collection point or parcel locker selected by the Customer during the ordering process, where the relevant delivery option is available for the destination country. Details of available delivery methods are provided in the Delivery section of the Online Shop.
2. Delivery is carried out by a postal operator, courier company or other parcel service selected for the relevant Order.
3. The Product page states the Order processing time. The current delivery cost and available delivery options are shown before the Order is submitted. Any estimated transport time starts when the completed Order is handed over to the carrier.
4. Processing and estimated transport times are stated in Business Days unless expressly indicated otherwise.
5. If an Order contains Products with different processing times, the longest processing time normally applies to the entire Order unless otherwise agreed.
6. In a Consumer sale, the risk of accidental loss of or damage to the Product passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Product, subject to any exception provided by mandatory law where the Consumer independently selects a carrier not offered or influenced by the Seller.
7. Deliveries to countries outside the European Union may be subject to import duties, taxes, customs charges or other charges imposed by the destination country. Unless mandatory law provides otherwise, these charges are borne by the Customer.

VII. Prices and methods of payment

1. Product prices are displayed in Polish zlotys (PLN), euros (EUR), or US dollars (USD), depending on the currency selected by the Customer. Prices include VAT where applicable and all components included in the Product price. Delivery costs are shown separately before the Order is placed.
2. The Customer may choose from the payment methods available for the relevant Order and displayed in the Online Shop before the Order is placed. The available payment methods and the final amount due are shown in the cart. Availability may depend on the selected currency, destination country, device and method used to complete the Order.

a. Online card payment – Autopay

Online card payments are processed by Autopay S.A. The Customer may pay with Visa or Mastercard. Apple Pay or Google Pay may also be available depending on the device and the relevant Order. The available options are displayed before the payment is confirmed.

Card details and information required to authorize the payment are entered directly in the payment provider's system. The Seller receives confirmation of the transaction status.

b. PayPal

PayPal payments are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. After selecting this payment method, the Customer is redirected to PayPal and may choose from the options available for the relevant country and PayPal account.

If PayPal performs a currency conversion, the applicable exchange rate is displayed before the Customer confirms the transaction.

c. Bank transfer

The Customer may pay for an Order placed in EUR or USD by bank transfer to the appropriate account indicated by the Seller in the Online Shop. The payment must be made in the same currency as the Order, and the Order number must be included as the payment reference.

d. Additional payment through Przelewy24

If an additional payment for an Order is agreed with the Seller, in particular due to a change in the scope of the Order, Product parameters or delivery method, the Seller may send the Customer an individual link enabling the additional payment through Przelewy24. Payments through Przelewy24 are processed by PayPro S.A. An additional payment through Przelewy24 is not a standard payment method selected in the cart.

3. For online payments, Order processing begins after the Seller confirms acceptance of the Order and receives confirmation from the relevant payment provider that the payment has been completed successfully. Products are dispatched after the Order has been completed.
4. For bank transfers, the full amount should be credited to the Seller's appropriate bank account within 7 Business Days of placing the Order. If payment is not received within this period and the Sales Agreement has not yet been concluded, the Seller may cancel the Order. If the Sales Agreement has already been concluded, the Seller may set an appropriate additional payment period and, after its ineffective expiry, terminate the Sales Agreement where permitted by applicable law.
5. Immediately before making an online payment, the Customer is informed of the amount and currency of the payment, available payment options and, where applicable, the entity processing the payment. The Customer should follow the instructions displayed by the payment provider.
6. If an online payment is not completed successfully, the Customer may retry the payment using a link provided by the payment provider or contact the Seller at pattini@pattini.pl, quoting the Order number.
7. Sales documents relating to the Order, including a VAT invoice or receipt where applicable, may be issued and sent electronically in accordance with applicable law.
8. Any refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not result in additional costs. Detailed rules for refunds following withdrawal are set out in Section VIII.

VIII. Right of withdrawal and returns

1. A Consumer who concludes a distance Sales Agreement may withdraw from it without giving any reason within 14 days. The Seller also applies this 14-day withdrawal period to Consumers outside the European Union, unless a longer mandatory withdrawal period applies under the law that cannot be derogated from by agreement.
2. For a Sales Agreement for goods, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer other than the carrier takes possession of the Product. Where one Order contains multiple Products delivered separately, in batches or in parts, the period begins when the last Product, batch or part is received.
3. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw by an unequivocal statement sent, for example, by e-mail to pattini@pattini.pl or by post to PATTINI DANUTA PATYNKO, ul. Szarych Szeregów 7, 75-130 Koszalin, POLAND. The Consumer may use the model withdrawal form in Appendix No. 1, but use of the form is not mandatory.
4. Where the Online Shop provides an online withdrawal function, or where such a function is required by mandatory law applicable to the Consumer, the Consumer may also use that function. When a withdrawal statement is submitted electronically through such a function, the Seller sends an acknowledgement on a durable medium without undue delay, including the content of the statement and the date and time of submission where required by applicable law.
5. The withdrawal deadline is met if the Consumer sends the withdrawal statement before the withdrawal period expires. If the Consumer submits an electronic withdrawal through a legally required online function, the applicable rules governing that function determine the time of submission.
6. If the Consumer validly withdraws from the Sales Agreement, the Agreement is treated as not concluded. The Seller refunds all payments received from the Consumer, including the cost of the least expensive standard delivery offered for the Order, without undue delay and no later than 14 days after receiving the withdrawal statement.
7. The refund is made using the same payment method used for the original transaction unless the Consumer expressly agrees to another method that does not result in additional costs. The Seller may withhold the refund until the Product is received back or the Consumer provides proof of return, whichever occurs first, unless the Seller has offered to collect the Product.
8. The Consumer must return the Product without undue delay and no later than 14 days after informing the Seller of the withdrawal, to:

PATTINI

ul. Szarych Szeregów 7

75-130 Koszalin

POLAND

Telephone for the courier: +48 502 257 158

9. Unless the Seller expressly provides a free return service for the relevant country or agrees otherwise, the Consumer bears the direct cost of returning a Product following withdrawal. The Seller recommends using a tracked method and retaining proof of posting. This recommendation does not affect the effectiveness of the withdrawal.
10. The Consumer is liable only for any diminished value of the Product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
11. The right of withdrawal does not apply to a Product that is not prefabricated and is made according to the Consumer's specifications or clearly personalized. This applies in particular to a watch strap manufactured according to individual parameters selected by the Consumer.
12. The exclusion of the withdrawal right for individually made Products does not limit the Consumer's statutory rights if the Product is defective or does not conform to the Order.
13. Where Polish law applies, the consumer-protection provisions indicated by the Consumer Rights Act also apply, to the extent provided by that Act, to a natural person entering into an agreement directly related to that person's business activity where the agreement is not of a professional nature for that person.

IX. Product conformity and complaints

1. The Seller is liable to Consumers for the conformity of Products with the Sales Agreement in accordance with the Consumer Rights Act and any more protective mandatory provisions applicable to the Consumer.
2. A Product must conform to the Sales Agreement, in particular as regards its description, type, quantity, quality, completeness, functionality and other characteristics agreed with the Consumer, and must be suitable for the purposes for which products of that type are normally used, subject to the rules provided by applicable law.
3. A complaint may be submitted by e-mail to pattini@pattini.pl or by post to PATTINI DANUTA PATYNKO, ul. Szarych Szeregów 7, 75-130 Koszalin, POLAND. To facilitate handling, the Customer is encouraged to provide the Order number, describe the lack of conformity and indicate the requested remedy. Photos may be attached but are not a condition for submitting or considering a complaint.
4. The Seller responds to a Consumer complaint without undue delay and, where Polish law applies, no later than within 14 days of receipt. If the Seller does not respond within the statutory period in circumstances where the Consumer Rights Act applies, the complaint is treated as accepted. The response is provided on paper or another durable medium.
5. If a Product does not conform to the Sales Agreement, the Consumer may request repair or replacement. The Seller may provide the alternative remedy where the remedy chosen by the Consumer is impossible or would impose disproportionate costs. If both repair and replacement are impossible or would impose disproportionate costs, the Seller may refuse to bring the Product into conformity to the extent permitted by law.
6. Repair or replacement is carried out within a reasonable time after the Seller is informed of the lack of conformity and without undue inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which it was acquired. The Seller bears the necessary costs, including postage, transport, labour and materials.
7. The Consumer makes the Product available to the Seller for repair or replacement. The Seller collects the Product or otherwise organizes its return at the Seller's cost where required by applicable law. The Consumer is not required to pay for normal use of a Product that is subsequently replaced.
8. The Consumer may request an appropriate price reduction or withdraw from the Sales Agreement in the circumstances provided by applicable law, including where the Seller refuses or fails to bring the Product into conformity, the lack of conformity persists after an attempted remedy, the lack of conformity is sufficiently serious, or it is clear that the Seller will not bring the Product into conformity within a reasonable time or without undue inconvenience.
9. A price reduction must be proportionate to the decrease in value of the non-conforming Product compared with the value it would have if it conformed to the Sales Agreement. Amounts due following a price reduction are refunded without undue delay and, where Polish law applies, no later than 14 days after the Seller receives the Consumer's statement.
10. Where the Consumer validly withdraws from the Sales Agreement because of a lack of conformity, the Product is returned at the Seller's cost. The Seller refunds the price without undue delay and, where Polish law applies, no later than 14 days after receiving the Product or proof of its return. The refund is made using the same payment method unless the Consumer expressly agrees otherwise without additional cost.
11. The Consumer may not withdraw from the Sales Agreement because of a lack of conformity if the lack of conformity is insignificant. Where Polish law applies, the lack of conformity is presumed to be significant.
12. Where Polish law applies, the Seller is liable for a lack of conformity that existed when the Product was delivered and became apparent within two years from delivery. A lack of conformity that becomes apparent within that period is presumed to have existed at the time of delivery unless proven otherwise or unless the presumption is incompatible with the nature of the Product or the lack of conformity.
13. Any commercial guarantee granted for a Product applies in addition to, and does not limit, mandatory statutory rights relating to lack of conformity.
14. Where Polish law applies, the provisions referred to in Section VIII.13 concerning certain natural persons carrying on business activity apply accordingly to the rights covered by the Consumer Rights Act.

X. Out-of-court complaint handling and redress procedures

1. The Seller informs Consumers that they may use out-of-court complaint handling and redress procedures. Participation in such procedures is voluntary and generally requires the consent of both parties to the dispute.
2. Detailed information on consumer alternative dispute resolution procedures and the entities authorized to conduct such proceedings in Poland is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://polubowne.uokik.gov.pl/.
3. A current list of recognized consumer dispute resolution bodies in the Member States of the European Union, Norway and Iceland is available on the European Commission's Consumer Redress portal: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
4. If the Consumer resides in a Member State of the European Union, Norway or Iceland and the dispute is cross-border, the Consumer may contact the European Consumer Centre in the Consumer's country of residence for information and assistance. Information about the European Consumer Centres Network is available at https://www.eccnet.eu/.
5. The use of an out-of-court dispute resolution procedure does not limit the Consumer's right to bring the matter before a competent court.

XI. Force majeure

1. Where an unforeseeable event beyond a party's reasonable control temporarily prevents or delays performance of an obligation, the affected obligation is suspended only to the extent and for the duration of the impediment, to the extent permitted by applicable law.
2. The affected party informs the other party without undue delay where reasonably possible and cooperates in good faith to reduce the effects of the event.
3. Nothing in this Section limits mandatory Consumer rights, including rights arising from delay or non-performance and any applicable right to terminate, withdraw from an agreement or obtain a refund.

XII. Protection of personal data

1. The Seller collects and processes Customers' Personal Data in accordance with applicable data protection law, including the GDPR where applicable, and the Privacy Policy.
2. The Seller applies appropriate technical and organizational measures to protect Personal Data.
3. Further information about the processing of Personal Data, legal bases, retention periods and data-subject rights is provided in the Privacy Policy available in the Online Shop.

XIII. Final provisions

1. All rights to the Online Shop, including economic copyrights and intellectual property rights in its name, domain, website, forms and logos, belong to the Seller or are used by the Seller under an appropriate legal title. They may be used only as permitted by law or with the Seller's consent.
2. These Terms and Conditions and Sales Agreements are governed by the law of the Republic of Poland. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent legally permissible.
3. The choice of Polish law does not deprive a Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law that would apply in the absence of that choice, including, where applicable, mandatory consumer-protection provisions of the country in which the Consumer has their habitual residence.
4. Any contractual choice of the court competent for disputes with an Entrepreneur applies only to the extent permitted by mandatory law. Disputes between the Seller and an Entrepreneur may be submitted to the court competent for the Seller's registered place of business where legally permissible.
5. In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law apply, subject to the Consumer-protection rule stated above.
6. Amendments to these Terms and Conditions concerning Sales Agreements apply only to Orders placed from the effective date of the amended Terms and do not alter Sales Agreements concluded before that date.
7. For Electronic Services provided for an indefinite period, the Seller may amend these Terms and Conditions for an objective reason, including a change in law, a change required for security, or a material technical or functional change to the service. Customers affected by such an amendment are informed in advance on a durable medium where required. Where an amendment is materially adverse and the law so requires, the Customer may terminate the relevant Electronic Service free of charge before the amendment takes effect. Acquired rights remain unaffected.

07.08.2026

Appendix No. 1 – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

PATTINI DANUTA PATYNKO

ul. Szarych Szeregów 7

75-130 Koszalin, POLAND

E-mail: pattini@pattini.pl

Telephone: +48 502 257 158

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

........................................................................................................................

........................................................................................................................

Ordered on (*) / received on (*):

........................................................................................................................

Name of Consumer(s):

........................................................................................................................

Address of Consumer(s):

........................................................................................................................

Signature of Consumer(s) (only if this form is submitted on paper):

........................................................................................................................

Date:

........................................................................................................................

(*) Delete as appropriate.

Appendix No. 2

REVIEWS IN THE ONLINE SHOP

1. A Customer may voluntarily submit a review relating to a Product actually purchased in the Online Shop. A review may include a rating, written comment, photo or video relating to the purchased Product.
2. After a purchase, the Seller may send the Customer an e-mail inviting the Customer to submit a review only where such a message is permitted by applicable law, including after obtaining prior consent where required. If the Customer does not submit a review after the first permitted request, the Seller may send one reminder seven days later, subject to the same legal requirements.
3. The Seller verifies the purchase connection of a review by reasonable and proportionate methods, in particular by matching the e-mail address, individual review link, Order number or other Order data with an actual purchase made in the Online Shop. Verification confirms the relationship with a purchase and does not constitute approval of the content of the review.
4. Reviews may be submitted only by Customers in relation to Products they actually purchased. Fictitious or sham transactions created for the purpose of submitting a review are prohibited.
5. The Seller and its employees may not submit reviews of Products offered in the Online Shop as independent customer reviews. The Seller does not post or commission false reviews or recommendations.
6. Positive and negative reviews are subject to the same verification and moderation criteria. A review may be rejected, hidden or removed only for an objective reason, including unlawful content, infringement of third-party rights, disclosure of another person's Personal Data, abusive content, spam or advertising unrelated to the Product, or content that is unrelated to the reviewed Product or purchase. The substance of an otherwise admissible review is not altered.
7. Reviews may be published in the Online Shop or through an external review service and may be visible to visitors. The Seller informs Customers in the Online Shop whether and how reviews are verified.
8. A Customer who submits a review grants the Seller a non-exclusive, royalty-free right to display and reproduce the review and any submitted photo or video for purposes connected with operating and promoting the Online Shop and the reviewed Product, to the extent permitted by law and third-party rights. Technical resizing, cropping or formatting is permitted provided that it does not distort the meaning or substance of the review.
9. For submitting a review, the Seller grants the Customer a one-time discount code: 5% for a written review, 10% for a written review with a photo, or 15% for a written review with a video. The discount code may be used for Products in the Online Shop and is valid indefinitely unless the Customer is informed otherwise before submitting the review. The code is granted regardless of whether the review is positive, neutral or negative.
10. Where a review has been submitted in connection with the discount-code incentive described above, this fact is disclosed when the review is published in the Online Shop or otherwise presented as a customer review, to the extent necessary to ensure transparent presentation to consumers.
11. A review must not contain unlawful content or be used for unlawful purposes, including infringement of personality rights, intellectual property rights or other rights of the Seller or third parties.
12. The author may request deletion of their review at any time by contacting the Seller. Deletion of a review does not affect uses already lawfully made before the request where continued retention is required by law or necessary to establish, exercise or defend legal claims.