Returns and complaints

TERMS AND CONDITIONS

FOR THE ONLINE SHOP

PATTINI.EU

https://pattini.eu/

I. Seller Details:

PATTINI DANUTA PATYNKO,

ul. Szarych Szeregów 7

75-130 Koszalin, POLAND

VAT number: PL6691948815

REGON: 320557930

Email: pattini@pattini.pl

II. Definitions

1. The terms used in these Terms and Conditions have the following meanings:

1. Business Days – Monday to Friday, excluding public holidays in Poland.
2. Customer – a natural person with full legal capacity or, where permitted by generally applicable law, limited legal capacity; a legal person; or an organizational unit without legal personality that has legal capacity under applicable law, who places an Order or uses any of the Services available in the Online Shop in accordance with these Terms and Conditions.
3. Account – an individual section of the Online Shop assigned to a Customer, through which the Customer may use specified functions of the Online Shop.
4. Consumer – a natural person who enters into a legal transaction with a trader for purposes not directly related to that person’s business or professional activity.
5. Civil Code – the Polish Act of 23 April 1964 – Civil Code, as amended.
6. Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights, as amended.
7. Newsletter Service – commercial information from the Seller sent electronically to the email address provided by the Customer.
8. Personal Data – personal data within the meaning of Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
9. Product – a movable item offered in the Online Shop that is the subject of a Sales Agreement between the Customer and the Seller.
10. Sales Agreement – an agreement for the sale of Products concluded between the Seller and the Customer.
11. Seller – PATTINI DANUTA PATYNKO, ul. Szarych Szeregów 7, 75-130 Koszalin, POLAND, VAT number: PL6691948815, REGON: 320557930, Email: pattini@pattini.pl.
12. Services – services provided electronically by the Seller to Customers through the Online Shop.
13. Online Shop – the online shop operated by the Seller at https://pattini.eu/.
14. Order – the Customer’s declaration of intent submitted through the Online Shop to conclude a Sales Agreement for specified Products.
15. Terms and Conditions – this document.

III. General Provisions

1. These Terms and Conditions set out the general rules for the electronic provision of Services and the sale of Products through the Online Shop at https://pattini.eu/. The Online Shop is operated by the Seller.
2. These Terms and Conditions are available at all times at https://pattini.eu/, where they may be displayed, downloaded, printed, or saved on a durable medium.
3. Before placing an Order or using a Service that requires acceptance of these Terms and Conditions, the Customer must read and accept them.
4. To use the Online Shop, the Customer must have a computer or mobile device with Internet access, access to email, and an up-to-date web browser with cookies and JavaScript enabled.
5. The Seller notes that the public nature of the Internet and the use of electronically provided services may involve a risk of unauthorized access to or alteration of Customer data. Customers should use appropriate technical safeguards, including up-to-date security software.
6. The Customer is obliged to:

1. a) provide only accurate, current, and complete information in the Order and registration forms, and promptly update that information where necessary;
2. b) use the Services in a manner that does not disrupt the operation of the Seller, the Online Shop, or other Customers;
3. c) use the Services in accordance with applicable law and these Terms and Conditions.

IV. Electronic Services in the Online Shop

1. The Seller provides the Services free of charge, 24 hours a day, 7 days a week.
2. The Seller provides the following electronic Services:

1. Account;
2. Newsletter;
3. the ability to place Orders and conclude Sales Agreements under these Terms and Conditions;
4. the ability to submit reviews (Appendix No. 2).

1. To create and use an Account, the Customer must complete the following steps:

- complete the registration form and accept these Terms and Conditions;

- click the “Register” button.

1. After registering an Account, the Customer may log in using the email address and password provided during registration.
2. The agreement for the Account Service is concluded for an indefinite period. It ends when the Customer requests deletion of the Account or uses the “Delete Account” function.
3. The Newsletter Service is provided at the Customer’s request and consists of sending commercial information about the Seller’s Products and Services, including information about the current offer, promotions, discounts, and marketing campaigns, to the email address provided by the Customer.
4. The agreement for the Newsletter Service is concluded for an indefinite period. It ends when the Customer requests removal of the email address from the subscription list or unsubscribes using the link included in a Newsletter message.
5. The agreement for the Service that enables Orders to be placed is concluded for the duration of the ordering process and ends when the Order is placed or when the Customer stops the ordering process.

9. The agreement for the Service that enables reviews to be submitted is concluded for the duration of the review-submission process and ends when the review is submitted or when the Customer stops the process.

1. The Seller may terminate a Service agreement with 14 days’ notice for an important reason, including a change in the law governing electronically provided services that affects the parties’ rights and obligations, or a material change in the scope or method of providing a Service covered by these Terms and Conditions.
2. If the Customer breaches these Terms and Conditions, the Seller may terminate the agreement for the provision of Services with 14 days’ notice after first requesting that the Customer stop or remedy the breach within a reasonable period and that request has not been complied with.
3. Termination of a Service agreement, whether by either party or by mutual consent, does not affect rights acquired before termination.

V. Orders and Sales Agreement

1. Information about Products displayed in the Online Shop, including descriptions, technical and functional specifications, and prices, constitutes an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code.
2. The Seller is required to deliver Products that conform to the Sales Agreement and are free from legal defects.

1. The Seller enables Customers to place Orders through the Online Shop 24 hours a day, 7 days a week.
2. Orders may be placed with or without an Account. A Customer who does not have an Account must complete the Order form with the information required to conclude and perform the Sales Agreement.
3. When placing an Order, the Customer provides the Personal Data marked as required in the Order form. Providing such data is voluntary, but necessary to place and process the Order. Providing data not marked as required is voluntary. If the Customer provides incorrect or incomplete information, the Customer may be required to cover reasonable additional costs incurred as a direct result, such as the cost of redirecting or resending the parcel to the correct address.
4. The Order form should include the Customer’s first and last name, postal address, telephone number, and email address.
5. The Customer submits the Order using the Online Shop function marked as creating an obligation to pay. A Customer who does not have an Account must accept these Terms and Conditions before placing the Order.
6. By submitting the Order form electronically, the Customer makes an offer to conclude a Sales Agreement for the Products included in the Order. The Sales Agreement is concluded when the Seller sends confirmation that the Order has been accepted for processing to the email address provided by the Customer.

9. The total value of the Order consists of the price of the Products and any applicable delivery charges.

1. The Sales Agreement is concluded in English.
2. If the Customer wishes to change or cancel an Order, the Customer should contact the Seller as soon as possible by email at pattini@pattini.pl and provide the Order number. Whether a change or cancellation is possible depends on the current stage of Order processing. For custom-made Products, a change or cancellation may no longer be possible once production has started. Once the parcel has been dispatched, the Seller can no longer stop or change the shipment. This does not affect any right of withdrawal that may apply.
3. A Customer who wishes to exchange a Product should contact the Seller by email at pattini@pattini.pl and provide the Order number and details of the Product requested in exchange. The Seller will check availability and inform the Customer of the available exchange options. For ready-to-ship Products, it may be necessary to return the original Product and place a new Order.

VI. Delivery

1. Products are delivered to the address or pickup location selected by the Customer when placing the Order. Available delivery methods depend on the destination country. Details are provided in the Shipping section at https://pattini.eu.

2. Products are delivered by a postal operator, courier company, or other parcel delivery provider selected for the Order.
3. The Seller provides information about the Order processing time on the Product page. The current delivery charge is displayed on the Product page and in the shopping cart before the Order is placed. The estimated transit time begins when the completed Order is handed over to the carrier. Further details are available in the Shipping section.
4. Processing and estimated transit times are stated in Business Days.
5. If an Order contains Products with different processing times, the longest processing time applies to the entire Order unless the parties agree otherwise.
6. Orders delivered to countries outside the European Union may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless otherwise required by law, the Customer is responsible for paying such charges.

VII. Prices and Payment Methods

1. Prices are displayed in PLN, EUR, or USD, depending on the currency selected by the Customer. They include VAT where applicable and any other charges included in the Product price. Delivery charges are displayed separately before the Order is placed.
2. The Customer may choose the following payment methods:

a. Payment cards:

* Visa

* MasterCard

- Payment card transactions are processed by PayPro S.A.

b. Online payments

- Online payment services for fast bank transfers are provided by PayPro S.A.

- PayPal payments are processed by PayPal (Europe) S.à r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

- For online payments, Order processing begins after the Seller confirms acceptance of the Order and receives confirmation from the payment service provider that payment has been made. The Products are dispatched after the Order has been completed.

- Immediately before payment, the Customer is informed of the amount due, the available payment methods, and the payment service provider, where applicable. Detailed payment terms are available on the website of the relevant provider.

- When paying through an electronic payment provider, the Customer should follow the provider’s instructions.

3. The Customer agrees that purchase documents relating to the Order, such as a VAT invoice or receipt, may be issued and sent electronically.

VIII. Right of Withdrawal

1. A Consumer who concludes a distance Sales Agreement may withdraw from it within 14 calendar days without giving a reason, unless one of the exceptions listed below applies. The Consumer bears only the costs expressly stated below. To meet the deadline, it is sufficient to send the statement of withdrawal before the 14-day period expires.
2. The statement of withdrawal may be sent to the Seller’s postal address or email address shown below. When submitting the statement by email, the Consumer should include the Order number:

PATTINI DANUTA PATYNKO

1. ul. Szarych Szeregów 7

75-130 Koszalin

POLAND

Email: pattini@pattini.pl

3. The Consumer may prepare the statement independently or use the model withdrawal form in Appendix No. 1.

1. The withdrawal period begins: a) for a Sales Agreement, on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Product; where the Sales Agreement covers (1) multiple Products delivered separately, in batches, or in parts, on the day on which the Consumer takes possession of the last Product, batch, or part, or (2) the regular delivery of Products over a specified period, on the day on which the Consumer takes possession of the first Product; b) for other agreements, on the date on which the agreement is concluded.
2. After receiving the Consumer’s statement of withdrawal, the Seller will promptly send confirmation of receipt to the Consumer’s email address.
3. If a distance agreement is withdrawn from, it is treated as if it had not been concluded.

7. The Seller shall reimburse all payments received from the Consumer without undue delay and no later than 14 calendar days from the day on which the Seller receives the Consumer’s statement of withdrawal. The reimbursement shall be made using the same payment method as the one used for the original transaction, unless the Consumer expressly agrees to another method that does not result in any additional costs.

1. If the withdrawal covers the entire Order, the reimbursement includes the cost of the least expensive standard delivery method offered for that Order. If the Consumer selected a more expensive delivery method, the additional cost resulting from that choice is not reimbursed.
2. The Consumer must return the Product to the Seller, or hand it over to a person authorized by the Seller to receive it, without undue delay and no later than 14 calendar days after notifying the Seller of the withdrawal, unless the Seller has offered to collect the Product. The deadline is met if the Product is sent before the 14-day period expires.
3. Before returning the Product, the Consumer should notify the Seller by email at pattini@pattini.pl and include the Order number. The Product should be returned to the address below. The Consumer should place the Order number or other information that allows the Seller to match the parcel to the Order inside the package:

PATTINI

1. Szarych Szeregów 7

75-130 Koszalin

POLAND

Courier contact number: +48 502 257 158

1. The Consumer is liable for any reduction in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning.
2. The Seller may withhold the reimbursement until the Seller receives the returned Product or the Consumer provides proof that it has been sent back, whichever occurs first, unless the Seller has offered to collect the Product.
3. The Consumer bears the direct cost of returning the Product. The Seller recommends using a tracked shipping service and keeping proof of shipment. For returns sent from outside the European Union, customs documents must be completed accurately, the shipment must be marked as returned goods, and the Order number should be included.
4. Where a contract for digital content or a digital service is withdrawn from, the Seller may not use content other than Personal Data that was provided or created by the Consumer while using the digital content or digital service supplied by the Seller, except where that content:

• is useful only in connection with the digital content or digital service that was the subject of the contract;
• relates solely to the Consumer’s activity while using the digital content or digital service that was the subject of the contract;
• has been combined by the Seller with other data and cannot be separated, or can be separated only with disproportionate effort;
• was created jointly by the Consumer and other consumers who may continue to use it.

1. Except in the cases referred to above, the Seller shall, at the Consumer’s request, provide the Consumer with content other than Personal Data that the Consumer provided or created while using digital content or a digital service supplied by the Seller. Following withdrawal, the Seller may prevent the Consumer from continuing to use the digital content or digital service, in particular by disabling access or blocking the Account, without affecting the Consumer’s right to retrieve such content. The Consumer may retrieve the content free of charge, without obstruction by the Seller, within a reasonable time and in a commonly used, machine-readable format.
2. After withdrawing from a contract for digital content or a digital service, the Consumer must stop using it and must not make it available to third parties.
3. If, at the Consumer’s express request, performance of a paid service began before the withdrawal period expired, the Consumer who withdraws after making that request must pay for the part of the service performed up to the time of withdrawal. The amount payable is calculated in proportion to the scope of the service performed, based on the price or remuneration agreed in the contract. If that amount is excessive, the market value of the service performed shall be used.
4. The Consumer does not have a right of withdrawal in relation to contracts:

1. for paid services that have been fully performed with the Consumer’s express prior consent, where the Consumer was informed before performance began that the right of withdrawal would be lost once the service had been fully performed and acknowledged this;
2. where the price or remuneration depends on fluctuations in the financial market that are beyond the Seller’s control and may occur before the withdrawal period expires;
3. where the subject of the Sales Agreement is a non-prefabricated Product manufactured according to the Consumer’s specifications or clearly personalized to meet the Consumer’s individual needs, in particular a watch strap made according to individual parameters selected by the Consumer. This exclusion from the right of withdrawal does not affect the Consumer’s rights if the Product is defective or does not match the Order. If a custom-made watch strap requires an adjustment for a better fit, the Consumer should contact the Seller and provide the Order number. The Seller will review the options available in the particular case and will be happy to help;
4. where the subject of the Sales Agreement is a Product that is liable to deteriorate or expire rapidly;
5. where the subject of the Sales Agreement is a Product delivered in sealed packaging that cannot be returned for health protection or hygiene reasons after the packaging has been opened, if it was opened after delivery;
6. where, after delivery and because of their nature, Products become inseparably mixed or connected with other items;
7. for alcoholic beverages whose price was agreed when the Sales Agreement was concluded, where delivery can take place only after 30 days and the value depends on market fluctuations beyond the Seller’s control;
8. where the Consumer expressly requested that the Seller visit for urgent repair or maintenance; however, the Consumer retains the right of withdrawal in relation to any additional services or Products supplied during the visit that were not expressly requested or were not necessary replacement parts;
9. for sealed audio or video recordings or sealed computer software, if the seal was broken after delivery;
10. for the supply of newspapers, periodicals, or magazines, except subscription agreements;
11. concluded at a public auction;
12. for accommodation other than residential accommodation, the transport of goods, vehicle rental, catering, or services related to leisure, entertainment, sports, or cultural events, where the contract specifies a date or period for performance;
13. for paid digital content not supplied on a tangible medium, where performance began with the Consumer’s express prior consent, the Consumer acknowledged that the right of withdrawal would be lost once performance began, and the Seller provided the confirmation required by the Consumer Rights Act;
14. for paid services that the Consumer expressly requested the Seller to perform during a repair visit, where the service has already been fully performed with the Consumer’s express prior consent.
15. Provisions relating to Consumers also apply to a sole trader who concludes a contract directly related to that person’s business activity where the contract is not of a professional nature for that person. The professional nature of the contract is assessed in particular on the basis of the business activities recorded for that person in the Polish Central Register and Information on Business Activity (CEIDG).

IX. Complaints

1. This section sets out the procedure for complaints submitted to the Seller.
2. For Consumers, claims concerning a Product’s non-conformity with the Sales Agreement are governed by Chapter 5A of the Consumer Rights Act. The provisions of Book Three, Title XI, Section II of the Civil Code do not apply in this respect.
3. Complaints may be submitted by email to pattini@pattini.pl or in writing to the address below. The easiest way to submit a complaint is by email. The Customer should provide the Order number, describe the defect or explain how the Product differs from the Order, and state the requested method of resolving the matter. If possible, photographs may be attached to help the Seller assess the complaint; photographs are not required for a complaint to be valid.

PATTINI DANUTA PATYNKO

1. Szarych Szeregów 7

75-130 Koszalin

POLAND

VAT number: PL6691948815

REGON: 320557930

Email: pattini@pattini.pl

4. The Seller shall respond to each complaint without undue delay and no later than 14 calendar days after receiving it.
5. If a Product does not conform to the Sales Agreement, the Consumer may request repair or replacement. The Seller shall repair or replace the Product within a reasonable time after being informed of the non-conformity and without undue inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which it was purchased. The Seller bears the costs of repair or replacement, including postage, transport, labor, and materials.
6. Before sending a Product that is defective or does not match the Order, the Consumer should contact the Seller and wait for return instructions. The Consumer shall make the Product available to the Seller for repair or replacement. The Seller shall explain the next steps and, if necessary, arrange for the Product to be collected or returned at the Seller’s expense. The Consumer is not required to pay for normal use of a Product that is subsequently replaced.
7. If a Product does not conform to the Sales Agreement, the Consumer may make a statement reducing the price or withdrawing from the Sales Agreement where:
8. the Seller has refused to bring the Product into conformity with the Sales Agreement in accordance with the Consumer Rights Act;
9. the Seller has failed to bring the Product into conformity with the Sales Agreement in accordance with the Consumer Rights Act;
10. the non-conformity persists despite the Seller’s attempt to bring the Product into conformity;
11. the non-conformity is sufficiently serious to justify an immediate price reduction or withdrawal without first requesting repair or replacement; or
12. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without undue inconvenience to the Consumer.
13. The reduced price must be proportionate to the difference between the value of the non-conforming Product and the value the Product would have had if it conformed to the Sales Agreement.
14. The Seller shall reimburse any amount due following a price reduction without undue delay and no later than 14 days after receiving the Consumer’s statement of price reduction.
15. If the Consumer withdraws from the Sales Agreement because of non-conformity, the Consumer shall return the Product to the Seller without undue delay at the Seller’s expense. The Seller shall reimburse the price without undue delay and no later than 14 days after receiving the Product or proof that it has been returned.
16. The Consumer may not withdraw from the Sales Agreement if the non-conformity is minor. The non-conformity is presumed to be material.
17. It is recommended that the Customer provide the following information in the complaint: (1) the Order number; (2) information and circumstances concerning the complaint, particularly details indicating the Product’s non-conformity with the Sales Agreement; (3) a request for repair or replacement, or a statement of price reduction or withdrawal from the Sales Agreement in the cases specified in the Consumer Rights Act; and (4) the claimant’s contact details. These are recommendations only and do not affect the validity of a complaint submitted without them.
18. The complaint may be accompanied by evidence related to the matter, such as photographs or documents. The Product should not be returned before the Seller provides return instructions.
19. The Seller is liable for a Product’s non-conformity with the Sales Agreement if the non-conformity existed at the time of delivery and became apparent within two years after delivery to the Consumer.
20. The Consumer may also exercise rights under a commercial guarantee, if one has been provided, in accordance with its terms.
21. Provisions relating to Consumers also apply to a sole trader who concludes a contract directly related to that person’s business activity where the contract is not of a professional nature for that person. The professional nature of the contract is assessed in particular on the basis of the business activities recorded for that person in the Polish Central Register and Information on Business Activity (CEIDG).
22. For contracts involving digital content or digital services, the Seller’s liability for non-conformity is governed by Chapter 5B of the Consumer Rights Act.

X. Out-of-Court Complaint Handling and Redress Procedures

1. A Consumer may use out-of-court complaint handling and redress procedures. Participation in such procedures is voluntary and generally requires the agreement of both parties to the dispute.
2. Information about out-of-court consumer dispute resolution procedures and access to them is available from municipal or district consumer ombudsmen, the Provincial Inspectorates of Trade Inspection, and the Polish Office of Competition and Consumer Protection (UOKiK):

https://uokik.gov.pl/en/help-for-consumers

https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

1. A Customer who is a Consumer may, for example, apply to a permanent consumer arbitration court operating at the Trade Inspection for settlement of a dispute arising from a Sales Agreement.
2. For a cross-border consumer dispute, the Consumer may also seek assistance from the European Consumer Centre in the Consumer’s country of residence.
3. A current list of consumer dispute resolution bodies in the European Union, Norway, and Iceland is available on the European Commission website shown above.

XI. Force Majeure

1. To the extent permitted by law, neither party is liable for a failure or delay in performing an obligation caused by an unforeseeable event beyond that party’s reasonable control, including an epidemic, flood, fire, storm, shortage of raw materials, transport strike, partial or general strike, or lockout. The affected party should inform the other party promptly, where reasonably possible. This provision does not limit any mandatory rights of a Consumer.
2. The parties shall cooperate in good faith to determine how the Order can best be completed while the force majeure event continues.

XII. Personal Data Protection

1. The Seller collects and processes Customers’ Personal Data in accordance with applicable law and the Privacy Policy.
2. The Seller applies appropriate technical and organizational measures to protect the Personal Data it processes.
3. Further information about the processing and protection of Personal Data is provided in the Privacy Policy.

XIII. Final Provisions

1. All rights relating to the Online Shop, including economic copyrights and intellectual property rights in its name, domain, website, forms, and logos, belong to the Seller. They may be used only in the manner permitted by the Seller and in accordance with these Terms and Conditions.
2. These Terms and Conditions are governed by the law of the Republic of Poland. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
3. The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of that choice.
4. Any dispute between the Seller and a Customer who is acting as a business shall be submitted to the court having jurisdiction over the Seller’s registered place of business, unless mandatory law provides otherwise.
5. Matters not governed by these Terms and Conditions are subject to generally applicable Polish law.
6. Customers will be informed of amendments to these Terms and Conditions through information published in the Online Shop, including the scope of the amendments and their effective date. Customers who have an Account will also be informed by email. Amendments will take effect no earlier than 14 days after publication, unless a shorter period is required by law or the amendment is favorable to the Customer. A Customer who does not accept amendments affecting an ongoing Account Service may request deletion of the Account before the amendments take effect. Amendments do not affect Orders placed before their effective date.

05.08.2026

Appendix No. 1 – Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

- To:

PATTINI DANUTA PATYNKO, ul. Szarych Szeregów 7, 75-130 Koszalin, POLAND

Email: pattini@pattini.pl

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following Product(s):

- Ordered on (*) / received on (*)

- Name of Consumer(s)

- Address of Consumer(s)

- Signature of Consumer(s) (only if this form is submitted on paper)

- Date

(*) Delete as appropriate.

Appendix No. 2

REVIEWS IN THE ONLINE SHOP

1. A Customer may voluntarily submit a review, free of charge, concerning an actual purchase made in the Online Shop. A review may include a rating, written comments, photographs, or a video of the purchased Product.
2. After a purchase, the Seller may send the Customer an email inviting the Customer to submit a review and containing a link to an online review form. The form may allow the Customer to answer questions about the purchase, rate it, add a description, and upload photographs or a video of the purchased Product. If the Customer does not submit a review after the first email, the Seller may send one reminder seven days later.
3. Reviews may be submitted only by Customers. A review submitted by a Customer may be deleted at any time.
4. Customers must not enter into Sales Agreements solely for the purpose of submitting reviews.
5. The Seller and the Seller’s employees must not submit reviews of Products offered in the Online Shop.
6. Customer reviews may be published by the Seller in the Online Shop or through an external review service and may be visible to all visitors to the Online Shop.
7. It is prohibited to conclude fictitious or sham Sales Agreements solely for the purpose of submitting reviews. The Customer grants the Seller permission to use, free of charge, reviews and other content submitted through the Online Shop for purposes connected with operating and promoting the Online Shop and its Products.
8. The Seller does not publish false reviews or recommendations, commission other persons to publish them, or present sponsored reviews as independent Customer reviews.
9. A Customer who submits a review receives a one-time discount code for purchases in the Online Shop: 5% for a written review, 10% for a written review with a photograph, or 15% for a written review with a video. The code may be used for all Products in the Online Shop and is valid indefinitely. It is sent to the email address provided by the Customer after the review has been submitted.
10. Reviews must not contain unlawful content or be used for unlawful purposes, including acts of unfair competition or content that infringes personal rights, intellectual property rights, or any other rights of the Seller or third parties.